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Re: Dealer Experience (The Good & Bad)
Fuel filter is in stock and im getting mine replaced at lunchtime today. It was in stock last week but i was busy and couldn't get out to get it replaced.
Ill bring a ziplock bag and ask if i can keep the old filter, or least take a photo of it to post here to show everyone what it looks like and where it came from.
Ill also ask about a service schedule breakdown for the T31 (Diesel) and send it to Jalal if it exists.
Might also ask for some Nissan goodies for the Upcoming SA Xtrail event
*EDIT* Pictures of the fuel filter are in the Fuel and Oil section, check them out, not like any fuel filter that i have ever seen. Car goes like a rocket..
Last edited by dronus, 21/Oct/2009, 6:03 pm
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Current - '08 T31 Platinum TL Diesel Manual
Mats, Boot Liner, Roofies, Spotties, Tint, Nudgebar, Tow Kit, Bash Plate, Yoko GO12 AT-S, Forum stickers.HiTech Twins, LED Mirrors, Bonnet Protector, LED steps
Old - '04 T30 Ti-L Auto
X-966
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21/Oct/2009, 6:01 am
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Re: Dealer Experience (The Good & Bad)
I would like to add another negative score to Nepean Motor Group. Please read my post (the one Jalalski re-routed) regarding my current issues with the MIL on my TS Dci X Trail:
MIL on TS Dci
Last edited by Trainman78, 8/Nov/2009, 5:33 pm
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8/Nov/2009, 5:32 pm
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Re: Dealer Experience (The Good & Bad)
Just lodged a complaint to Nissan Customer Service regarding the Nepean Motor Group. Once again, I felt like it landed on deaf ears. Although the lady sounded nice, she told me that they can`t do much until Nepean Motor Group have another look at it on this Thursday.
Regarding the "diagnostic fee" she told me that each dealership can charge what they like and that Nissan have no say on how a Dealership run their businesses. I think that is just plain pathetic. I told her that they are giving Nissan a bad name and that because of all this trouble and expense, I`ll NEVER buy another Nissan again.
I told her that I`m worried that I`ll be subject to another "diagnostic fee" if Nepean Motor Group tell me that because my engine oil had been overfilled 6mm by my own mechanic, that that is what caused the oil seperator or any other fault to turn the MIL light back on. Her answer was just pathetic and weak and basically says just wait till Thursday and speak to the service manager again if that is the case.
Things are not looking good.
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9/Nov/2009, 9:08 am
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Re: Dealer Experience (The Good & Bad)
quote:
Trainman78 wrote:
I`m worried that I`ll be subject to another "diagnostic fee" if Nepean Motor Group tell me that because my engine oil had been overfilled 6mm by my own mechanic, that that is what caused the oil seperator or any other fault to turn the MIL light back on.
If that is the case and Nissan will not cover the oil separator under warranty, you should have recourse back to your mechanic to cover the costs under his insurance so that you are not out-of-pocket for what Nissan is saying was his negligence.
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Kev X450(c)
2003 Titanium Ti Luxury Series 1 |
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9/Nov/2009, 9:23 am
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Re: Dealer Experience (The Good & Bad)
What's the mechanic gotta do with this imaginary claim by the dealer about over-filling?
They would have to prove it beyond any doubts that 6mm overfilling caused this before the mechanic is even approached about it. I can't see them doing that because they know it's not true!
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9/Nov/2009, 9:33 am
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Re: Dealer Experience (The Good & Bad)
My aircon blower fan seemed to have finally packed it in a couple weeks ago, creating very heavy vibrations I could feel thru the floor.
I finally fronted up at our local dealer here in Atherton (Chano Trentin's) thinking I would probably have to replace it. The man at the service desk suggested he have a look, said it was probably leaves, and they could fix it for me while I waited, free of charge.
This is the kind of small (but big to me) thing that keeps me coming back to them. Every dealing I've had with them has been friendly and helpful. All work they've done for me has been completed quickly (important as it's a 90km round trip not just around the corner) for a reasonable price, and I am one happy customer.
--- Julie X-231(c)
2005 ST Manual Platinum
Cooper CS4s, towbar, roof rack, luggage pod, bonnet protector, weather shields L&R, floor mats |
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18/Nov/2009, 6:43 pm
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Re: Dealer Experience (The Good & Bad)
Here is a letter i have sent to the dealer principle at Lakeside, and to Nissan Head office.
To the Dealer Principle, and whom it may concern at Nissan Corporate,
I am writing to express my overwhelming gratitude to the exemplary level of service that your service department has provided me over the past years, but in particular my latest contact.
I own a T31 TL Diesel X-Trail, it is my second X-Trail after owning a T30 Ti. I have always had them serviced at Lakeside after experiencing some ordinary service at the southern dealership that I purchased the T30 from.
Every-time I call to book my X-Trail in the service department is friendly and professional, the car can be scheduled in to meet my working timetable (730 drop off) and is always ready on or before the scheduled time. The car is serviced to the highest level and the service is explained in detail. Often if I am curious about a procedure and the service team is not across the details they call the lead mechanic to explain it to me. This give me the confidence that the workshop is manned by professionals who take pride in their work.
In my most recent contact I had noticed a clicking sound coming from the front of my car. I called up Tim and he suggested I drop past and show him on the way home. I showed him the click on a test drive and he suggested I have it attended to during the recall service that I had scheduled on the following Thursday. On the Friday morning I noticed that the clicking was getting worse. On Friday afternoon I called again to see if I could bring the service forward. Craig was most accommodating, suggesting that I bring it in Monday morning. I dropped the car in this morning at 730am as was surprised to find that Tim had organised a loan car for me! At the end of the day not only had the click been fixed under warranty, the recalls had been also attended to saving me a second visit on Thursday. This attention to detail is above and beyond service that I have experienced anywhere and the staff should be commended from the senior management of Nissan and the dealer principle as it demonstrates the attributes of service excellence. The car drives beautifully.
In summary I would like to thank everyone who makes my dealings at Lakeside an absolute pleasure – Craig the service manager who organises the logistics in the background, Tim the service specialist who goes the extra mile to do everything to make it an absolute pleasure to keep coming back, the parts guys who keep the stock of the parts, and also the Lead mechanic and his team of professional mechanical engineers who keep my car in safe working condition; and of course Mark Madgewick who sold me the car!
I enjoy my X-trail more everyday, and knowing that it is being looked after at Lakeside tops it off.
My next car will be a Pathfinder or Patrol, and It will definitely be purchased and serviced at Lakeside. I have recommended family and friends to Lakeside and will continue to in the future.
Management: Please pass on my thanks to the team, they deserve a reward for their hard work and exemplary professionalism. Please pass a copy of this letter to Nissan Corporate head office.
Kind Regards,
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Current - '08 T31 Platinum TL Diesel Manual
Mats, Boot Liner, Roofies, Spotties, Tint, Nudgebar, Tow Kit, Bash Plate, Yoko GO12 AT-S, Forum stickers.HiTech Twins, LED Mirrors, Bonnet Protector, LED steps
Old - '04 T30 Ti-L Auto
X-966
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23/Nov/2009, 7:07 pm
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Re: Dealer Experience (The Good & Bad)
Cannot agree more regarding Lakeside Nissan, ours goes in tomorrow morning for its recall inspection. The only problem I have with the T31 is that I do not get to drive it enough.
Regards,
Barney.
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Regards,
Barney
2008 ST31, CVT
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25/Nov/2009, 6:20 pm
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