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Re: Dealer Experience (The Good & Bad)
Cameron,
I've had plenty of issues with the local Nissan dealer to the point that they will only see my exy if it's warranty/recall related now.
I'm doing most of the servicing myself now that my exy is out of warranty and anything I can't handle myself I hand over to SunCity Service Centre at Earlville to look after.
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11/Aug/2007, 11:07 pm
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ECU Problem Costing over $2000
Posted by Jin2 - Moved from another thread
============================================
Hi,
I have very important story which I’d to share with you all. About
three years ago I brought a Brand new Nissan X-trail Ti and of cause it has now done just over done over 50,000 km which means it’s out of warranty.
Anyhow I’ve never had any issues with my X-trail and also didn’t expect anything to happen to my car since it was always serviced by the Nissan people (The place I brought my car also service the cars there)
However, all that changed about three weeks ago when my car would not start early in the morning. To address the issue I’ve arranged my car to be dropped off at Steve Jarvin Motors where the experts would fix the issue. (Authorised service people)
To be honest, in the beginning I thought that it was just a minor alarm issue and I was thinking it would be fixed immediately.
Instead few days later I was told my car has blown its ECU according to the mechanic whose been working on my car and they said it’s had something to do with the way the ECU was manufactured by Nissan. They then said they will speak to Nissan about this issue they've found so to help us at least get access to a properly working ECU. However another few days later I was told Nissan did not take any responsibility and I must pay for the whole service.
The total they are asking now is just over $2000 which I thought was totally ridicules, hence why I wanted to share this extraordinary story with you all. To top it all up, it’s also been over a week since I have made deposit to get the part ordered and the car fixed but I have not heard anything from Steven Jarvin Motors as yet.
I mean who would have thought that by spending over $45,000 on a brand new car and then to have it serviced every single time by the recommended Nissan dealership would actually end up costing you more money then going to your local mechanic.
Tomorrow, Ill be contacting Department of Fair Trading find out exactly what my rights are as a consumer to find the best way to address my current situation.
NOT HAPPY NISSAN.
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9/Oct/2007, 6:47 am
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Re: Dealer Experience (The Good & Bad)
Hello Jin,
Modern cars these days with computers controlling everything are VERY SENSITIVE to the normal method of jump-starting with leads from one car to another. The voltage spike on the car with the lower voltage can destroy the computer (ECU).
This is one reason why Nissan would not possibly replace your ECU under warranty after the normal period had expired.
For anyone considering helping someone to jump-start a car from their Xtrail, or having someone help them jump-start their Xtrail, I strongly recommend having a special set of leads with a surge controller in them so that this will not happen. They are indentified by having the leads connected by a box somewhere along their length.
--- 
Kev X450(c)
2003 Titanium Ti Luxury Series 1 |
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9/Oct/2007, 9:03 am
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Re: Dealer Experience (The Good & Bad)
Hi Jin,
A few questions come to mind before we can give you our opinion on this:
1. What do you exactly mean by the car won't start? Was it cranking over or was it completely dead on start-up (like a dead battery type of thing)?
2. You say your car has done 50K which puts it under the Nissan warranty period if it is less than 3 years old, is that the case?
3. What sort of fault investigation the dealer has done to come to a conclusion that it was a dead ECU?
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9/Oct/2007, 9:33 am
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Re: Dealer Experience (The Good & Bad)
Hi Jin and welcome to our forums...
You mentioned the mechanic said "Instead few days later I was told my car has blown its ECU according to the mechanic whose been working on my car and they said it's had something to do with the way the ECU was manufactured by Nissan." If that is the case, then he's clearly indicating the cause of the fault to be a manufacturing fault, that has only showed symptoms now.
Kev's points are valid but I don't think relate to your case based on what the mechanic has said - however are you able to confirm you've never attempted to jump-start your or another car with jumper leads that don't have the surge protection device (as Kev mentioned)?
I'd be documenting EVERYTHING that you are told by and have said to Steve Jarmin, Nissan, etc.
--- Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_BFG_TBS_home-made-bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory. |
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9/Oct/2007, 10:33 pm
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Re: Dealer Experience (The Good & Bad)
Hi all,rang FTG nissan 2weeks ago and asked about very little lining left on front pads,I estimated about 3/16" thick,was told that as I had approx 40,000 kms up,I would need new pads,I mentioned that front rotors had a small lip near the edge,and was told, as it is an auto,would also need new rotors,I asked why not a light skim, answer was we don't skim when there is a lip,was quoted $145.00 each rotor plus gst.I asked for a quote to do 40,000km service & change my supplied slotted & dimpled rotors and green pads,transmax z auto, and my supplied 5w30 castrol synthetic. Quoted price was Approx $280.00-$290.00.
Exy was booked in on that basis for today 16-10-07, asked again at service re charges as per previous phone call.$290.00 max and would take 3.5hrs. Picked up Exy & was charged $395.95.Queried pricing, but told, we had to fit your rotors. Paid my money, got keys,went to car, on drivers seat a label saying have a nice day, we have vacuumed your car. It P****d me right off as it had not been done,went back to service desk and car was quickly vacuumed,I told them that I was going to make a complaint,re charges.
I rang when I got home and spoke to the service manager,and while I was talking noticed that I had been charged for engine oil, this I also queried. I was told $116.45 would be deducted from the bill back to my visa. I must admit, after complaint made, very prompt handling and extremely courteous . Now all I have to do is get them to stamp my 40,000km log book 
---
X456 My Ride, 2004 Series II TI Auto, Carpets Thru out, Tinted Windows, 4 Weather Shields, Nudge Bar c/w Driving Lights, Fog Lights, Tow Bar,Sill Protectors,Transmax Z Synthetic in Auto, Elec Brakes, Roof Racks, Rear Spoiler.
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16/Oct/2007, 10:28 pm
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Re: Dealer Experience (The Good & Bad)
You better keep an eye on the VISA statement for that refund 
The rotors can be machined once only, lip or no lip and they should have done that.
have a nice day. hahahahaha 
Last edited by jalalski, 16/Oct/2007, 10:51 pm
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16/Oct/2007, 10:50 pm
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Re: Dealer Experience (The Good & Bad)
Had a pleasant surprise at the Exy's 40K service. The front brake pads and rotors needed replacing, rotors were 25.9mm which is 0.1mm under safe spec. As my vehicle had 50kms under the 40,000 km on the clock Nissan said the front rotors and pads changeover was covered under warranty.
Guys i could not believe my luck, basically saved a few hunderd $$$$$.
I also had already bought a set of bendix 4wd pads ready for changeover, but they had already installed Nissan ones when it was ready to go. Shelved the bendix for next time.
I purchased castrol 5W-30W oil , filters and plugs at Burson using RACV members discount.
Nissan didn't fuss at all, i just made sure these items were deducted from the invoice.
---
Xcited Touring
All Wheel Drive Club Member
Series 2 2005 ST Auto, nudge bar, driving lights, spoiler, towbar , bashplate, Cooper ATR's and Kings Springs lift X495 (c)
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23/Jan/2008, 9:56 pm
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Re: Dealer Experience (The Good & Bad)
quote:
johnsey wrote:
As my vehicle had 50kms under the 40,000 km on the clock Nissan said the front rotors and pads changeover was covered under warranty.
That's a first I've heard of such a thing but hey, if they were happy to pay for it, why not
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23/Jan/2008, 10:55 pm
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