Hi Keith are you using Windows Vista??
If so that could be your trouble, even though its been out for ages it still has loads of bugs.
I got that fed up with it I now totally use Mac for my personal use.(Ive been a windows user for 15 years or more till now)
In work they wont change from XP because of problems with Vista!!
Tony
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Tony 26FB147
Yaesu FT 840
HomeBrew 1/2 size G5RV (Anywhere I can put it),Inverted V wire (in Loft), Silver Rod (Static/Mobile), HP4000 (Mobile)